FAQ
Here are some common questions about Logly
Getting Started
Why do I need Logly?
Logly offers a low barrier of entry for users of all skill levels to create interactive digital guides and audio tours. It can be used by institutions of all sizes, is cost-effective, and easy to use. Logly also provides museums and cultural institutions a resource that enables collection and management of user-generated content.
How can visitors access Logly?
Visitors can access Logly via QR code and directly view interpretive materials from within their preferred browser. Logly enables visitors to open guides without having to download a separate application.
How easy is Logly to use?
Logly is designed for users of all skill levels. Logly users can create complete digital guides and audio tours for their exhibitions in under an hour.
Do I need to be an IT specialist to use Logly?
No. Logly is designed so that uploading and managing content is as easy as using Instagram, Facebook, Twitter, or other platforms.
How much content do I have to upload?
You can upload as much or as little material as you wish. Logly offers unlimited bandwidth for users to upload images, text, and audio. Logly also renders well with minimal content.
Is Logly a social media platform?
No, Logly is not replicating the behavior of social media platforms. Instead, the goal is to enable community members to stay connected when they're most motivated in the museum space.
How much does Logly cost?
Logly is available to all for free! Logly Standard includes access to all features with up to 25 unique pages and one user for no cost. Logly Premium is available for $99 per month or $990 a year and includes email support, unlimited pages and unlimited users. You can sign up today.
Billing & Payments
What are the differences between Standard and Premium?
Logly Standard includes access to all features with up to 25 unique pages and one user for no cost. Logly Premium is available for $99 per month or $990 a year and includes email support, unlimited pages and unlimited users. You can sign up today.
How do I sign up for Logly Premium?
Start by signing up for a Logly Standard account. Once you are set up, you can upgrade to Logly Premium from the user portal. Sign up for Logly Standard today.
How am I billed?
Logly partners with Stripe for payments. You will be billed monthly or yearly depending on the billing cycle you choose. You can cancel anytime.
Should I choose a monthly or yearly plan?
When you sign up for Logly Premium, you can choose to be billed monthly or yearly. Monthly plans are $99 and give you the flexibility of canceling anytime. It's a good option if you want to try out Logly first before committing to a yearly plan. Yearly plans are a smart choice when you plan to use Logly long term. A yearly plan comes at $990 and you’ll save money with this option. While the Logly monthly plan costs $99, the yearly plan costs only $82,50 per month! When setting up a monthly or yearly plan, keep in mind that you will be billed upfront.
What happens if I miss a payment?
Payments are automatic and recurring depending on your selected billing cycle.
Which credit/debit cards do you accept?
Logly partners with Stripe for payment processing and accepts all major credit cards including Visa, MasterCard, American Express and Discover.
How do I view or download my invoices?
You can access your billing history in the Logly user portal under the 'Billing' page under 'My Account'.
How do I change or cancel my paid subscription?
You can change your billing settings in the Logly user portal under the 'Billing' page under 'My Account'.